Privacy Policy
STOCK10™ (“STOCK10”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how personal information may be handled when you purchase STOCK10 products through Amazon or contact us through our website, and reflects our obligations under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
*Please also read and review Amazon’s Privacy Policy, which governs how your personal information is handled during your purchase.
Information We Collect
When you purchase STOCK10 products through Amazon, your personal information is primarily collected and processed by Amazon under Amazon’s own privacy policies.
Depending on the transaction and services involved, STOCK10 may receive limited information necessary to fulfill orders, provide customer support, manage product issues, or comply with legal obligations. This may include:
- Customer name
- Shipping information
- Order details
- Product purchased
- Communications related to customer support
Information you send us directly. If you contact us through the form on our website, we collect the name, email address, and message you provide, so that we can respond to you. Information you provide here will not be used for any other purposes.
STOCK10 does not collect or store payment card information. Payments are processed entirely through Amazon’s payment systems.
Information collected automatically. When you visit our website, Google Analytics collects basic technical and usage information — pages viewed, approximate location (such as city or region), device and browser type, and how you arrived at the site. This is gathered using cookies and similar technologies. Google uses your IP address briefly to estimate that approximate location and then discards it; your full IP address is not retained in our analytics data. We use this information only in aggregate to understand how the site is used, and we do not use it to identify individual visitors.
How We Use Information
Any customer information STOCK10 receives is used only for legitimate business purposes, including:
- Fulfilling and supporting customer orders
- Responding to customer inquiries
- Addressing product issues or warranty concerns
- Maintaining business and accounting records
- Responding to enquiries submitted through our website
- Meeting legal and regulatory requirements
STOCK10 does not use customer information received through Amazon for unrelated marketing purposes, and does not send marketing communications unless you have separately and voluntarily opted in.
Sharing of Information
STOCK10 does not sell, rent, or trade customer personal information.
Information may be shared only where necessary to:
- Provide customer support
- Work with trusted service providers involved in our business operations
- Comply with legal obligations or valid legal requests
Any service providers who handle information on our behalf are expected to protect it and use it only for the purposes we specify.
Third-Party Services
Purchases made through Amazon are subject to Amazon’s own privacy practices and policies. Amazon acts as the primary handler of your personal information and may collect and process it independently of STOCK10 — activity we do not control and are not responsible for.
This policy covers only the information STOCK10 receives directly, such as for customer support, order issues, or returns. We encourage you to review Amazon’s privacy notice to understand how your information is handled during a purchase.
Form submissions. Messages sent through our website contact form are processed and stored by Jotform, Inc., our form service provider. Jotform stores this information on servers that may be located outside of Canada, including in the United States, where it may be subject to the laws of those jurisdictions. We also use Jotform’s automated tools to help us track which enquiries we have not yet responded to. Please review Jotform’s privacy policy for details on how they handle information.
Website analytics. Our website uses Google Analytics, a service provided by Google LLC, to measure traffic and understand how the site is used. Google processes this information on servers that may be located outside of Canada, including in the United States, where it may be subject to the laws of those jurisdictions. You can opt out of Google Analytics on any website by installing Google’s browser opt-out add-on, or by blocking or clearing cookies in your browser settings. Please review Google’s privacy policy for details on how they handle information.
Data Retention
STOCK10 retains personal information only for as long as necessary to fulfill the purposes described in this policy or to meet legal, tax, and accounting obligations, after which it is securely deleted or anonymized.
Messages received through our website contact form are retained only as long as needed to respond and keep a reasonable record of the correspondence, after which they are deleted.
Data Security
STOCK10 takes reasonable administrative and technical measures to protect personal information under our control. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Your Rights
Subject to applicable privacy laws, including PIPEDA, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where applicable.
You also have the right to challenge our handling of your information and, if you are not satisfied, to contact the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please reach out using the contact details below.
Changes to This Policy
STOCK10 may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Terms & Conditions
These Terms and Conditions govern the use and purchase of STOCK10™ products. By purchasing STOCK10 products, you agree to these terms.
About STOCK10
STOCK10 specializes in professional-grade 10mm sockets and related products designed for automotive professionals, technicians, DIY users, and tool enthusiasts.
Product Information
STOCK10 makes reasonable efforts to ensure product descriptions, specifications, images, and pricing information are accurate.
Due to manufacturing processes, minor variations in appearance, finish, or dimensions may occur within acceptable manufacturing tolerances.
Product Use and Safety
STOCK10 products are tools intended to be used properly and responsibly. Customers are responsible for:
- Selecting the correct tool for the application
- Using tools according to accepted safety practices
- Inspecting tools before use
- Following manufacturer and industry safety recommendations
Products should not be modified, misused, or used outside their intended purpose.
Orders and Payments
Purchases made through Amazon are subject to Amazon’s ordering, payment, and marketplace terms.
Payment is required at the time of purchase.
STOCK10 does not provide customer credit accounts, delayed payment arrangements, or invoice-based payment terms unless separately agreed in writing.
Pricing
Prices may change without notice due to:
- Manufacturing costs
- Material costs
- Marketplace conditions
- Business decisions
The price charged at checkout is the final purchase price for that transaction.
Shipping and Returns
How STOCK10 handles the parts of shipping and returns within our control is described in our Shipping Policy and Return Policy.
Because your purchase is completed through Amazon, Amazon’s shipping, return, and refund policies govern your order and are the final authority for delivery issues, returns, and refunds.
Limitation of Liability
To the maximum extent permitted by applicable law, STOCK10 shall not be responsible for indirect, incidental, special, or consequential damages resulting from product use, misuse, inability to use a product, or circumstances outside STOCK10’s reasonable control.
Nothing in these Terms limits any rights that cannot legally be excluded.
Warranty
STOCK10 does not currently offer a warranty. Your purchase is covered by Amazon’s return and refund policies, and by any rights you have under applicable law.
When our planned warranty is introduced, it will address legitimate manufacturing defects and failure arising from normal, proper use. It will not cover wear on the coating, improper application, modification, or damage caused by improper use.
It will also apply retroactively — every purchase made before it launches will qualify on the same terms as every purchase made after. Buying today does not put you behind.
Intellectual Property
STOCK10™, its branding, logos, product names, and related materials are owned by STOCK10 and may not be used without permission.
Governing Law
These Terms are governed by the laws applicable in Ontario, Canada, without regard to conflict of law principles.
Privacy
Your use of STOCK10 products, and any personal information handled in connection with a purchase, are also governed by our Privacy Policy, which is incorporated into and forms part of these Terms.
Changes to These Terms
STOCK10 reserves the right to update these Terms and Conditions periodically. Updated versions will be posted with a revised effective date.
Shipping Policy
STOCK10™ products are sold and fulfilled through Amazon. Shipping, delivery estimates, tracking, and order fulfillment are handled according to Amazon’s shipping policies and fulfillment services.
*Please also read and review Amazon’s Shipping Policy, which governs how your order is shipped, tracked, and delivered.
Order Processing
Orders placed through Amazon are processed according to Amazon’s fulfillment procedures. STOCK10 is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- Marketplace fulfillment delays
- Events outside our reasonable control
Delivery Estimates
Delivery dates shown at checkout are estimates provided by Amazon, based on inventory availability, shipping method, and destination. STOCK10 does not guarantee specific delivery dates.
International Orders
International shipping availability, duties, taxes, and customs requirements are determined by Amazon and applicable marketplace rules. Customers are responsible for any applicable charges where required.
Damaged Shipments
If a shipment arrives damaged, please follow Amazon’s customer support and return procedures. STOCK10 will work with Amazon where necessary to help resolve product-related issues.
Inventory Availability
STOCK10 makes reasonable efforts to maintain accurate inventory availability. However, stock levels may change due to customer demand, fulfillment processing, or other factors.
Your Consumer Rights
Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.
Changes to This Policy
STOCK10 may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.
Return Policy
STOCK10™ products purchased through Amazon are subject to Amazon’s applicable return and refund policies. Customers should initiate returns or refund requests directly through Amazon.
*Please also read and review Amazon’s Return Policy, which governs how returns and refunds are processed for your order.
Amazon Returns
Amazon manages the return process for products purchased through its marketplace, including:
- Return eligibility
- Return processing
- Refund processing
- Customer communications regarding returns
STOCK10 does not override Amazon’s marketplace return requirements.
Product Condition
Where applicable, returned products should include all original components and packaging.
STOCK10 products are sold as complete units. Individual sockets from a multi-piece pack are not sold or refunded separately unless otherwise required by applicable law.
Damaged or Defective Products
If a product has a manufacturing defect or arrives damaged, please contact Amazon through the appropriate return or support process. STOCK10 may review reported issues to improve quality control and manufacturing standards.
Abuse Prevention
STOCK10 reserves the right to review repeated or fraudulent claims involving products sold under our brand.
Your Consumer Rights
Nothing in this policy limits any non-excludable statutory rights you may have under applicable consumer protection laws.
Changes to This Policy
STOCK10 may update this Return Policy from time to time. Any changes will be posted on this page with a revised effective date.